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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
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We currently have 4173 entries.

Malcolm HaslamFrom: EnglandDate: 23/07/2016 at 18:55
Many thanks for all the orders over the past couple of weeks. Eberything has been received in tip-top shape, and I've been so pleased with my purchases. A very happy customer. Malcolm
VictorFrom: FinlandDate: 23/07/2016 at 12:39
Excellent buying experience. Beautiful pen ink delivered in perfect condition. Certainly would do again.
MattFrom: United KingdomDate: 18/07/2016 at 14:49
Exellent serivce! Ordered Thursday, arrived Friday.
Victoria OwenFrom: UKDate: 16/07/2016 at 19:04
Really pleased with my calligraphy pen and leather pencil case which arrived quickly and well packaged. I was recommended this site by a friend and will definitely return as the products are such good quality. Thank you for such efficient service.
/IPFrom: RussiaDate: 12/07/2016 at 10:13
I've bought some ink samples. Very happy with my first purchase. Many thanks for the fast shipping, reasonable prices and shipping costs, huge selection of inks. I will be definitely be back again. Recommended 100%. Anna and Martin, thank you very much!
Tom FairhurstFrom: UKDate: 09/07/2016 at 13:15
Asked for delivery on a specific date and I was not surprised they met my requirements perfectly, having placed several orders with them over a number of years. The two pens and ink arrives (as usual) in a substantial package. This family business is just ACE!
Paddy CFrom: UKDate: 07/07/2016 at 21:14
Just a little note to say thank you for such a quick dispatch of my order which arrived safely today. I?m delighted with it all - especially the TSWBI Eco with custom 1.5 nib! I am actually hoping to get my pen addiction under control, but even so, I fear I?ll be back to your site before too long! Thanks again.
JukkaFrom: FinlandDate: 07/07/2016 at 09:15
Very pleased with the products and friendly service. I would definitely recommended. Thanks a lot. All the best.
F SaleFrom: UKDate: 06/07/2016 at 18:26
I have used the Writing Desk before and would recommend them for their excellent communications with their customers. The prices are great with a speedy delivery and you always receive a very well packaged parcel. Thanks again Writing Desk!!!
Judith RoeFrom: UKDate: 06/07/2016 at 09:54
I didn't even know you could get something like this. It is a beautiful quality notebook cover, I'm sure the leather will get even better with use as it softens and gains character. A brilliant design and product and delivered really quickly.
Lars MFrom: GermanyDate: 04/07/2016 at 15:58
This was the first time I ordered from TWD, but won't be the last. Both my Pilot Custom 92 and several inks arrived in perfect condition thanks to the great packaging. I'll happily recommend this shop, many thanks!
Mark NolanFrom: U.K.Date: 02/07/2016 at 12:45
I wrecked the piston mechanism on my TWSBI 580 al and thought it was doomed. Got in touch with the writing desk and they posted me the parts I needed for the cost of postage. V happy with the help they gave and the professional approach of the Writing Desk.
Mark NolanFrom: UKDate: 28/06/2016 at 16:59
I've used The Writing Desk several times now and have been impressed by their website and their customer service. If you're hard work as a customer, as I am, you're always following stuff up, both over the phone and by email, but the team at The Writing Desk have always been super and got my stuff in the post quickly. On my last order a Conklin All American, I needed a nib swap, as I quickly realised the M was too much for my heavy hand, on the phone straightaway, no problems. I got my replacement nib back today and it writes like a dream. I'm over the moon with it and The Writing Desk. If you're hesitating to use them don't, they're great and the pens they supply are gorgeous.
EAFrom: UK(for a while at least)Date: 28/06/2016 at 15:20
I've had several orders with The Writing Desk, all being delivered correctly and promptly. Anyone considering buying from you would be foolhardy to go elsewhere. Many thanks.
Stuart H.From: UKDate: 27/06/2016 at 18:22
Delighted with my first order. My Edison Beaumont Bedrock Flake is a little beauty and writes beautifully too. Thanks to The Writing Desk for such a first class and speedy service.
Erich MullerFrom: UKDate: 27/06/2016 at 13:09
I ordered a TWSBI diamond from the Writing Desk two years ago and I could not be happier with the pen: it writes like a Montblanc but for a 10th of the price, and looks just as beautiful. Last month I dropped it and an internal section holding the nib fractured. The guys at the Writing desk did an excellent job at helping me repair it, sending me the precise replacement parts and assistance. These guys are a small family-type business with one-to-one knowledgeable and personal customer service, parallel to none. It is an absolute pleasure to do business with them.
Martin BirchallFrom: United KingdomDate: 23/06/2016 at 17:25
The right order delivered next day is not that unusual, but with TWD you get the feeling someone really cares. Everything packed so carefully and a spare nib I ordered adjusted as requested and a little test card included to show performance - and it is very smooth! Thank you.
John ArdillFrom: UKDate: 23/06/2016 at 11:04
Instant satisfaction, once again. Everyone's rav'n about The Writing Desk.
Simon CooneyFrom: UKDate: 23/06/2016 at 09:46
A great choice of products available on well designed web site. Very fast postage. First class all round.
SalvoFrom: ItalyDate: 22/06/2016 at 16:15
Great Seller!!
jamesFrom: UKDate: 20/06/2016 at 17:50
De Atramentis ink order was with me in less than 24hrs. Great ink and a great service. The Writing Desk is the "go to" place for all PIPS (Pens Inks and Paper!)
Kit WellsFrom: FranceDate: 16/06/2016 at 11:05
TWD's website is the easiest to navigate I have found. What a joy not to be confounded by irrelevancies and wrong turns! Great stuff!
Jennifer LeeFrom: United KingdomDate: 15/06/2016 at 10:50
I've ordered from The Writing Desk twice now, and both times my orders were accurate and most importantly, promptly delivered. Will certainly deal with these guys again!
John HensonFrom: UKDate: 15/06/2016 at 07:03
I have been buying ink and fountain pens from TWD for several years and orders always arrive extremely securely packaged. Everything is to a high standard and my latest purchase is no exception: a Sailor King of Pen. The Writing Desk provides a quality, reliable service and I have no hesitation in recommending them to a prospective customer.
FayreFrom: EnglandDate: 13/06/2016 at 22:17
I love The Writing Desk. First class service from a very knowledgeable, family business. Perfect! Ink is always very well packaged- I've never had any breakages in parcels from TWD. Pens are well packaged and checked. Just what you need from an online pen shop. I highly recommend TWD
Hans KonradFrom: NorwayDate: 12/06/2016 at 15:34
Dear Anna and Martin, thank you for swift service, and the two spare parts for the TWSBI -pen you sent me. The part which fit is in place and working fine. It is a pleasure to do business with you. Keep it up!
PatriciaFrom: Northern IrelandDate: 10/06/2016 at 13:35
I have just received my two pens and three small bottles of ink, ordered two days ago. Everything in perfect order, beautifully wrapped for the journey to Northern Ireland. It has been a pleasure to buy from the Writing Desk. And I love my new TWSBI Diamond every bit as much as I thought I might!
AlexFrom: SpainDate: 10/06/2016 at 12:00
A pleasure to deal with, as always. Shipping unbelievably fast. Very good packaging. I'm very satisfied. Thank you!
KarenFrom: EnglandDate: 06/06/2016 at 09:16
I have bought pens and inks from TWD for a good while now, but have just used their pen servicing for the first time. After a chat to Martin, I sent in my 8 year old Lamy 2000 to have the nib "narrowed" to the width of a Japanese fine. I received my pen on Saturday and I am delighted with it. It writes beautifully and is exactly how I wanted it. So, my favourite pen goes back into daily use.
AlexFrom: RussiaDate: 03/06/2016 at 14:41
I made order (some ink samples)23.05.16 and today (03.06.16) I've got it. Cheap post tax without track number and ten days only for delivering - excellent! Anna and Martin, thank you very much!
Marcel T.From: GermanyDate: 03/06/2016 at 14:15
Excellent customer service, highly recommended! Pens and inks arrived quickly and in perfect condition, very well packaged. Thank you very much!
NailahFrom: UKDate: 02/06/2016 at 20:30
I ordered a pilot capless decimo a few weeks ago, everything arrived very well packaged and within 2 days of my placing the order. The nib unit I was sent in the pen turned out not to be the one I'd ordered but I contacted the Writing desk who immediately responded, recognising it was a mistake and allowed me to exchange it quickly. All in all, a reliable business and a great service - I would highly recommend them!
Andrew-Bede AllsopFrom: UKDate: 02/06/2016 at 13:07
Just received my bottle of Graf von Faber-Castell Moss Green ink only two days after ordering it. The ink, which itself was in a cardboard box, was very well packaged with plenty of polystyrene pieces and bubble wrap. I am extremely happy with the service from you and consider it to be unbeatable. I will definitely deal with you again and recommend you highly to anyone considering from whom to purchase pen related items. Andrew-Bede Allsop
Marius GabrielFrom: United KingdomDate: 31/05/2016 at 18:04
I have bought a number of Pelikan nibs from The Writing Desk. What a superior company! Not only the best prices on the internet, but lightning service, old-fashioned courtesy, and iron-clad reliability. Many thanks to Anna and Martin at The Writing Desk.
TatianaFrom: RussiaDate: 31/05/2016 at 10:06
Fast service, order very well packed, fast dispatch. Thank you very much for my new beautiful pens and inks. Best regards!
AndrewFrom: GermanyDate: 29/05/2016 at 12:01
Good selection of brands, including some not available on other sites. Ordered two fountain pens, which were promptly sent in secure packaging.
Sue RFrom: UKDate: 24/05/2016 at 13:10
Really great quick delivery - and a beautiful pen at a great price. Many thanks!
John PastorFrom: UKDate: 24/05/2016 at 13:09
Great value, brilliant service. First class.
Kathy MonkFrom: UKDate: 24/05/2016 at 12:49
As ever another great product and service from this company. Goods arrived quickly and in perfect condition.
KonstantinFrom: RussiaDate: 23/05/2016 at 19:55
Very pleased with the prices. Wonderful attitude to the buyer. Fast processing of request. I Express my gratitude from myself personally and from the community!
Ali HezarkhaniFrom: UKDate: 21/05/2016 at 13:16
The Writing Desk, as a company, is an example to all businesses: excellent customer service, exceptional after-care, unrivalled attentiveness, fantastic quality products (alongside their great knowledge about them), superb range to suit everybody, all of this being maintained by a family who care about their products and services. I only wish more businesses were run in the same way. Many thanks for your support and hard work over the years. Ali
Martyn MorganFrom: WalesDate: 21/05/2016 at 11:06
Ordered on Thursday with items being received on Saturday morning. Excellent service and recommended.
KATHLEEN MONKFrom: United KingdomDate: 19/05/2016 at 18:20
Excellent service and would definitely buy from again. Communication has been very good and they couldn't have been more helpful.
William NaesmythFrom: UKDate: 19/05/2016 at 17:36
The item arrived this morning and has got off to a good start, thank you. Not everybody responds so quickly. I wish they did!
Lynda GrayFrom: UKDate: 18/05/2016 at 12:00
I really appreciate your excellent service - thank you! Can you tell me when you will be getting in the De Atramentis yellow document ink? It is perfect for mixing a lovely sludgy olive green that I like very much - sometimes I dilute it with the document thinner. All works perfectly for drawing with fountain pens.
Jane CutlerFrom: UKDate: 17/05/2016 at 20:20
I love the personal service that you get with The Writing Desk. Whenever you order you know that there is a real person looking after the order and invariably you get a friendly message back with your order or confirmation. They offer a really helpful service so if you don't know exactly what you're after then then take the trouble to find out (via photos etc).
The Rev Dr John SiasFrom: USADate: 17/05/2016 at 18:01
I was delighted to find The Writing Desk's wide selection of wonderful Diamine inks and reasonable prices on Lamy Safari pens and nibs. The items I've ordered were well packaged and shipped quickly, at a very reasonable shipping cost, considering their trip "across the pond." Thanks, Anna and Martin, for providing this wonderful service. The Writing Desk has become my first and generally last stop in looking for fountain pens and accessories.
James WallisFrom: United KingdomDate: 17/05/2016 at 17:12
Order arrived safely: very fast delivery and robust packaging. Many thanks. Will definitely use the Writing Desk again.
AdrianFrom: UKDate: 17/05/2016 at 13:23
I bought 3 of the Rohrer and Klingner test samples which is a great idea enabling me to make the right choice and subsequently order a full sized bottle of my favourite. A useful service because the ink I went with was, at least on screen, the least favourite of the 3 but in the flesh a different story. It would be great if the test samples could extend to other brands too. Also worth noting a very fast, efficient service with excellent packaging.
LAFrom: ILDate: 07/05/2016 at 15:09
My second order with The Writing Desk, fast service, Immaculate packaging on top of the fact that air mail from the UK takes less than a week to reach me, can happily recommend and will order again in the future.

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