Welcome to The Writing Desk's website terms and conditions for use.


These terms and conditions apply to the use of this Website and by accessing this website, creating an account, registration to join the mailing list and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us on 01284 771454.


  • Product - means a product displayed for sale on the Website
  • Product Description - means that part of the Website where certain terms and conditions in respect of the individual Product are provided
  • Users - means the users of the Website collectively
  • Personal Information - means the details provided by you on registration
  • We/us - means The Writing Desk Ltd
  • Website - means the website located at www.thewritingdesk.co.uk
  • Cookies - means small text files which our Website places on your computer's storage (eg storage memory or hard drive) to store information about your shopping session and to identify your computer
  • United Kingdom - means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You - means a user of this Website.
  • Computer - means any device used to access this Website, including but not limited to computers, smartphones and tablets.

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our suppliers.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only.

If you download or print extracts from the Website you do so for personal use. Any other use of the material and content of the Website is strictly prohibited.

Images are not to be linked to other websites without permission.

Third party links

Any links to third party websites are provided as a resource for you to access at your own discretion. You acknowledge and agree that we are not responsible for the availability of such external sites nor are we liable for the content or use of such sites.

The Writing Desk is not responsible for the privacy policies of other website. We encourage you to read the privacy policies of each website that collects your personal information.

Use of the website

You are permitted to access the Website in accordance with these Conditions and by placing an order, creating and account or joining the mailing list you are agreeing to be bound by these conditions.

To order online from the Website you must be 18 or over or if you are younger you must have parental consent. Anyone under the age of 13 is prohibited from placing an order.


You agree that the Personal Information you provide when you register is true, accurate, current and complete in all respects. Further you agree to notify us immediately of any changes to the Personal Information by contacting us by e-mail orders@thewritingdesk.co.uk or by telephone on 01284 771454.

Please see our privacy policy for full details of the personal information we collect, when and what we use it for.

Limitation of Liability

Whilst we use all reasonable endeavours to ensure that the information on this Website is accurate and up to date we do not give any warranty as to its accuracy or completeness. The Writing Desk will not be responsible for any errors or omissions arising from the use of such information.

We make no warranty that the Website will meet your requirements or will be uninterrupted or error free, that defects will be corrected or that the site or the server will be free if viruses or bugs. We will not be responsible or liable for any loss of content or material uploaded or transmitted through the website.

We will not be liable to you to be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control. We will not be liable in contract or in tort for any economic losses; any loss of goodwill or reputation or indirect losses suffered or arising out of, or in connection with the provisions of any matter under the conditions.

Nothing in the conditions excludes or limits liability for death or personal injury from our negligence or that of our employees and agents.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, this with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.

We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Product Description

Each Product purchased is sold subject to its Product Description which sets out additional specific conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions, availability and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as accurate and as up to date as possible, sometimes manufacturers change the specification of their products without notice or simply mistakes happen. Therefore, the information including Product Descriptions appearing on this Website at the time an order is placed may not accurately reflect the specification of the product delivered.

With regard to offers, we reserve the right to exclude particular products from brand, category and/or site-wide offers. No discussion will be entered into.

Ordering, cancelling and returning products

The following technical steps required to create the contract between you and us:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website
  • We will send you an order confirmation email detailing the products you have ordered.
  • For items being delivered, when your product is shipped from our premises we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the details below.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your not meeting the eligibility to order criteria set out in the Terms & Conditions related to the Use of the website

Return of Unwanted Goods

Our returns policy can be found on this page.

Customs Declarations

You understand that any package sent outside the UK will have a Customs Declaration document attached, with the true value of the products declared. You conform that you have read the section on Customs Declarations on the Delivery information page.

Cookie Policy

Our website software requires the use of "cookies" that are an essential part of the ordering process (the shopping basket cannot function without cookies). Cookies are small text files held on your computer which only our website can read. No personal information is ever held in a cookie.

Please refer to our Privacy Policy for more information on website cookies.


We will never pass on any of the information we have collected about you to any third parties with the exception of payment solution providers and our delivery partners as is necessary for the fulfilment of orders. See our Privacy Policy for more details.


Our entire website uses a state of the art security certificate (SSL) to ensure that all information, including name and address details and payment information, that is transmitted between your web browser and our website is encrypted and therefore cannot be read by outside parties.

The Website use all reasonable security methods to protect personal information that resides on our server, which is located in a secure data centre in the UK. However, no security system is 100% impenetrable and we cannot guarantee the security of our or our partners' servers, nor can it be guaranteed that the information the you supply will not be intercepted while being transmitted to the Website or to our partners over the internet.

When you register with the Website you will be asked to create a password. You must keep your password confidential and must not disclose it or share it with a third party. You are responsible for all activities that occur under your login details. If you suspect that someone else knows your password contact us immediately. Your customer password is hashed with a one-way algorithm so we cannot read it.


The conditions shall be governed and construed in accordance with English Law.