When we send items outside the EU, the customer will pay the VAT-free price (all prices on our website include VAT at the current rate). However, if we deliver an item to a UK address we have to charge VAT, even if the customer is about to travel to a destination outside the EU.
Unfortunately, VAT cannot be reclaimed on newly purchased items to be exported outside the EU if those items have been bought from us on-line. Therefore, we are sorry but we cannot help you reclaim the VAT on your purchases from us in this situation.
However, if you buy an item "over the counter" at our shop, we can provide you with the documentation to make your tax reclaim when you get to the airport. If you wish to use this service, please e-mail first to let us know.
More information can be found on the HMRC website (opens in new window).
Recent Blog articles