Can I claim a VAT refund if I am travelling overseas?

When we send items outside the EU, the customer will pay the VAT-free price (all prices on our website include VAT at the current rate). However, if we deliver an item to a UK address we have to charge VAT, even if the customer is about to travel to a destination outside the EU.

Unfortunately, VAT cannot be reclaimed on newly purchased items to be exported outside the EU if those items have been bought from us on-line. Therefore, we are sorry but we cannot help you reclaim the VAT on your purchases from us in this situation.

However, if you buy an item "over the counter" at our shop, we can provide you with the documentation to make your tax reclaim when you get to the airport. If you wish to use this service, please e-mail first to let us know.

More information can be found on the HMRC website (opens in new window).


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Review By Mark Hodgetts,
This is the second time that I have bought specialist ink from this company. This time the parcel ...
14-06-2019
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Review By Brian Jacobs,
Wow! Impeccable advice and service. After purchasing a set of pens as present for last Christmas, ...
12-06-2019
Review By Sue,
Excellent service as usual! Pen worked flawlessly out of the box, many thanks!
12-06-2019
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