UK Postage Costs

Pen purchases are sent with free shipping.

Repairs are usually sent by Royal Mail Special Delivery which costs £9.00, however, lower value pens may be returned via Royal Mail Tracked 24 at £4.75 or Tracked 48 at £3.90.

We do not use non-tracked mail services.

Overseas Shipping Costs

As of 10th February 2025 we are no longer sending items outside of the UK.

When will I receive my order?

Repairs are usually sent the day following completion of the work (and receipt of payment). For pen purchases, we aim to dispatch within 2 working days of receipt of order.

The Small Print

General

If you require something urgently please contact us by e-mail or telephone first (notes on orders are not always seen in time). Note that we only dispatch orders on Monday to Friday - we do not work on weekends. Please take note of any messages either on our contact page or in your shopping basket indicating a change of status. Sometimes we take a day off and very occasionally we go away on holiday or we might be ill.
In all cases please check that you have given us the correct delivery address (see your order confirmation e-mail). If you require delivery to a business address, please ensure you put the company name as well as the street address. We cannot be held responsible for missing or delayed parcels when the customer has made an error in the address. If a parcel is returned to us undelivered because of an address error or if a parcel is unclaimed by the customer we will charge postage for its re-delivery.
We need a valid e-mail address for all orders and we strongly recommend that you register an account rather than check out as a guest (we'll have your details anyway!). If you use GMail, Yahoo, AOL or other webmail service please check your spam folder if you don't think you have received our order confirmation e-mail. To ensure delivery of e-mails from us, please add orders@thewritingdesk.co.uk to your contacts list or whitelist.
VAT receipts are sent with all orders.

Repairs

The return of repaired pens and customised nibs is subject to postage costs. These will be added to the repair charge where appropriate.

Stock Availability

Our website platform manages our stock levels for us, so the availability status will be shown next to each item and in your shopping basket. If the availability status for an item shows a number of days this is an estimate of how long it will take before we are able to dispatch to you. Please note that this is only an estimate as we are dependent upon our suppliers. If a particular nib option for a pen shows “Please enquire” then check with us first before ordering. We can usually supply straight away as we keep good nib stocks. Please contact us for details if in doubt.