Repairs and Servicing

If you have a fountain pen in need of service please email us first with a description of the pen and any problems you are experiencing. A photograph is often very helpful if the pen is damaged in any way.

Please note that we only offer this service in the UK.

Sending your pen/pens to us

We will ask you to send the pen or pens to our workshop, you can include anything that you would like us to take a look at. Please securely package your pens well enough to stand the rigours of the postal system and use an insured postal service such as Royal Mail Tracked 24/48 or Special Delivery.

The Writing Desk Ltd

53 Horsecroft Road

Bury St Edmunds

IP33 2DT

Please print out and sign the servicing form and send it along with your pen. We cannot start work until we have the signed form.

When we receive the pen

Once we have received your pen we will email you to let you know that it has arrived and has been booked onto our system and give you a time estimate and a cost estimate for the work required. In-house work will start when this has been agreed upon.

A straightforward service usually takes in the region of 3 weeks, and nib grinds 3-4 weeks. If your pen needs a repair this may take a little longer 5-6 weeks. Manufacturer repairs can take in the region of 2 months.

If you have sent a pen in for general service and more work is required we will discuss this with you before proceeding.

Should you decide not to proceed with the repair or if we do not have the required parts to fix your pen the pen will be returned and only postage will be charged

How much will it cost?

Please note that prices do not include postage - we will return your pen by Royal Mail Special Delivery which is a minimum of £9.00.

Standard service

£25 – £45 plus parts and return postage – depending on the make and model

What does it include?

Ultrasonic cleaning
Nib check and adjustment
Filling mechanism servicing
Writing test
General cleaning and polish

What is not included?

Parts
Repairs

Should you decide not to proceed with the pen service your pen will be returned and only postage will be charged.

Non-Warranty In-House repairs

Sac replacement

lever fill £30 plus parts
button fill £30 plus parts

Nib repair – straightening £36

Nib replacement £30 plus the cost of the new nib

Custom nib work £36 - see our custom nib page for more information

Should you decide not to proceed with the repair or if we do not have the required parts to fix your pen the pen will be returned and only postage will be charged.

Warranty Repairs

If your pen repair is covered by the manufacturer's warranty please send this document in with the pen. We will send your pen to the manufacturer, manage the repair process for you and check the pen performance upon return. For this, there is a handling charge of £15 which includes postage both ways.

If you did not purchase the pen from The Writing Desk and are unable to return it to the retailer you purchased it from we may be able to assist you. Our handling fee for this service is £10 plus postage both ways.

We are sorry we are unable to help with warranty repairs to pens not purchased in the UK.

Non-warranty Manufacturer repairs

In the case of non-warranty repairs which need to be sent to the manufacturer and where the pens were not originally purchased from The Writing Desk, there is a handling fee of £10 in addition to the repair charge and postage costs both ways.

In some cases, we are able to indicate the repair cost before the pen is sent away and we will communicate this to you for your approval. Where this is not possible will provide you with the manufacturers' repair quote as soon as we are able.

We are sorry we are unable to help with non-warranty repairs to pens not purchased in the UK.

Should you decide not to proceed with the repair the pen will be returned and only the handling fee of £10 and postage will be charged.

All prices include VAT at 20%