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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
If you would like to add something yourself please visit this page.

We currently have 4173 entries.

Luis De LacerdaFrom: PortugalDate: 13/12/2010 at 11:02
Dear Anna and Martin, Thank you for the terrific service you have been providing at TWD. I have just received my new TWSBI Diamond and as usual service was without a glitch. Cheers and Obrigado, Luis
Lee WrightFrom: U.K.Date: 11/12/2010 at 13:15
Excellent service. My beautiful Yard-o-Led pencil, ordered Thursday p.m.,arrived Saturday morning. Thank you.
Henry ParkinsonFrom: UKDate: 09/12/2010 at 17:50
My order for Conway Limited Editions arrived today. This is another order expertly handled as always.
JasonFrom: YewKayDate: 09/12/2010 at 12:10
I've been using TWD for a while now and they always give excellent, prompt and polite service, quite quite excellent! My just-arrived TWSBI pen is a corker, very nice, as is the TWD own-brand ink and both are very much worth twice their prices! Thanks Anna and Martin!
Diane ChambersFrom: UkDate: 08/12/2010 at 22:08
Bought ink cartridge,arrived very quick colour great, have bookmarked this company and will use again
Lotta AFrom: FinlandDate: 08/12/2010 at 19:36
The white pen is here just in time to match the snow. Thanks! :)
AlejandroFrom: SpainDate: 07/12/2010 at 10:51
I am very happy with the treatment of them, very seriously and professionally. Very fast shipping. no doubt, 100% recommended
Lotta AFrom: FinlandDate: 01/12/2010 at 19:48
Wonderful service, as always! :)
Lindsay ProudfootFrom: UKDate: 01/12/2010 at 12:07
Once again, your service has proved prompt, efficient, and courteous. My Conway Stewart arrived the morning after you posted it. The pen itself is absolutely stunning. Many thanks.
Neil BaileyFrom: UKDate: 01/12/2010 at 11:13
My pen was delivered within the promised timescales. I am very pleased with the service provided by The Writing Desk and would definitely use them again.
moureauFrom: FranceDate: 30/11/2010 at 09:59
Merci,le livre est déja arrivé. Transaction parfaite et livraison rapide. cordialement
David HopeFrom: UKDate: 26/11/2010 at 20:26
The inks that I ordered arrived quickly and were well packed - thank you.
Maxine BucheleFrom: UKDate: 26/11/2010 at 19:47
Excellent and very prompt response to my request. Web site very clear so I could identify which refill I needed for my Yard-O-Lead. Thank you. Happy Christmas.
NectariosFrom: CyprusDate: 26/11/2010 at 11:25
It was an absolute pleasure doing business with you. My order arived quickly and in perfect condition.
B.VidalFrom: FRANCEDate: 24/11/2010 at 13:24
I received my box in excellent condition. The Conway Stewart fountain pen "Wellington" is very nice. For my first page of writing, I am delighted with this fountain pen.
SteveFrom: EnglandDate: 20/11/2010 at 20:24
Ordered on a Thursday evening. Delivered on a Saturday morning. The correct product, appropriate packaging. A contented and happy customer. I will order again. But why do so many items show as being out of stock and for so long? It gives a chap doubts ... I appreciate there are all sorts of supply/ demand/ logistics issues which you face & I do not, but either replenish stock or reduce your web offering.
A.MaedaFrom: JAPANDate: 19/11/2010 at 14:00
Excelent condition. Fast shipping. Well packed. Great seller! (^0^)Thank you.
Edwin SupardiFrom: UKDate: 18/11/2010 at 17:12
Great prices, great service. One more regular for TWD!
Andrew WrightFrom: EnglandDate: 15/11/2010 at 00:41
Wow, I ordered Friday lunchtime and it had all been delivered before 09:00 the next morning. Excellent service. Lovely inks and a new pen :-)
CH LumFrom: GBDate: 11/11/2010 at 12:59
Paid monday , dispatched wednesday ,arrived thursday. Theres nothing to complaint about. Absolute fantastic seller and definitely recommended. The pen is writing great too :)
Rev Tony JonesFrom: GBDate: 09/11/2010 at 09:13
Many thanks for a first-class service. I hadn't realized that you were the Martin of our WES membership fame !
Mike AstburyFrom: UKDate: 05/11/2010 at 21:25
Ordered a Lamy Pen from 'The Writing Desk' and the whole thing was done in a slick, but friendly manner. Website and emails explain everything very clearly. Nice to do business with them.
hilary edwardsFrom: ukDate: 05/11/2010 at 09:04
Fab service yet again!!!!! Many thanks, you know I'll be back
Stewart MarshallFrom: UKDate: 04/11/2010 at 11:47
Being in the market for a new nib for my Pelikan M800 I was attracted to the TWD by the 'pre-sale test and adjustment service'. After a helpful discussion about Pelikan BB and B nib widths I opted for a 'B'. The order was placed late Tuesday and the postie has just delivered it today, Thursday 10:30. . . . That is great service; thank you. Must dash as I am off to try the nib out.
Spiridon PodarasFrom: GreeceDate: 03/11/2010 at 15:02
I like to thank the people, who are behind this site, for their perfect job they do. For all of us who love pen writing, their service being so fast and professional, is what we look for. My second order (a Sailor pen and Diamine ink) took only 5 working days to arrive in Athens. Thanks a lot guys!!!
Hirotsugu KIKUCHIFrom: JapanDate: 02/11/2010 at 00:32
November 1, 2010 I received my order without problem. I am happy with your service.
Shuichi FujikawaFrom: JAPANDate: 30/10/2010 at 15:52
Thank you for a prompt delivery. I am satisfied with the sent commodity.
MatthewFrom: EnglandDate: 28/10/2010 at 14:14
Superb range of inks; beautiful bottles; value for money; 100% satisfaction. The Writing Desk has a lifelong customer!
Don McNultyFrom: CanadaDate: 27/10/2010 at 19:18
Great service on my previous order so I am back for a Lamy pen. Better prices, including shipping to my door,than buying here in Vancouver.
AlejandroFrom: SpainDate: 26/10/2010 at 10:14
I'm very satisfied with the service. I bought on Friday and they sent that day and today I received the shipping. Very good service, and very fast to Spain. Estoy muy satisfecho con el servicio. Hice mi el pedido el viernes y me lo enviaron ese mis día, recibiéndolo hoy. Muy buen servicio y envío muy rápido a España. Recomended 100%
SpyrosFrom: GreeceDate: 21/10/2010 at 13:55
I was very pleased receiving the bottle of ink on time. I do like the variety of your site. I look forward to order a new pen in near future.
Janne LeimolaFrom: SuomiDate: 14/10/2010 at 16:22
Very fast service to Finland. Items arrived in few days.
Shing Wei MaFrom: UKDate: 11/10/2010 at 08:51
The pen and ink arrived earlier than I had expected and came well packed. Excellent service and communication.
Denis CretonFrom: franceDate: 09/10/2010 at 15:08
Dear Anna and Martin Roberts, Firstly, sorry for being late to answer. Your gift (Sailor pen) arrived perfectly on time for the birthday party of my friend who was very pleased and delighted. Everybody was very hapy too! Thank a lot. Sincerly. Denis
Sian SmithFrom: UKDate: 07/10/2010 at 21:31
An excellent service! The order arrived today bang on time! Even better, the price was the best around! Thank you!
Motomu SatoFrom: JapanDate: 07/10/2010 at 12:25
An article arrived. Because an article too arrived early, I am surprised. Thank you.
Alex M.From: UKDate: 02/10/2010 at 10:26
Clear website. Good product range, especialy inks. Good service. Well packaged item. Sensible delivery pricing. Excellent product. Very satisfied. Will definitely use again. Thank you.
LaurenFrom: UKDate: 30/09/2010 at 16:12
Ordered a number of inks, and had a very quick response to a query about an out-of-stock ink - they had a shipment in the next day, and I was able to order it as soon as it was updated online the next. Shipment came in very fast, well packed glass ink bottles so no worries of breakages - will be doing business with again. :)
Russell A RobertsonFrom: UKDate: 30/09/2010 at 10:34
My order received yesterday. Thank you. As usual, well packed and in excellent condition. Sailor pen writes beautifully. Sheaffer inks -all ok Thank you. Russell
Val HampsonFrom: UKDate: 29/09/2010 at 17:42
Thank you for your help and speedy response in fulfilling my order for my aunt's 88th birthday present. As a lady of a 'certain age' she is without internet access and was becoming increasingly frustrated at not getting 'proper' writing paper and envelopes. But not any more, she is delighted. (Which makes life for the rest of us a lot easier!) Thank you again.
R NovakFrom: FranceDate: 29/09/2010 at 10:56
The customer service was super nice, and the delivery was fast! Keep up the good work!
Mrs P Alberry-KingFrom: Great BritainDate: 28/09/2010 at 18:24
The Writing Desk is in my Favourites file. The quality of service and the wonderful selection of ink colours are a delight for writing freaks like me who still love to send and receive hand-written letters. I hope there are many out there who still value handwriting on their envelopes - especially on difficult or sensitive occasions. I also love the fact that I can send for spares and be pretty sure that W.D. can supply. Thank you and keep going.
Henry ParkinsonFrom: UKDate: 24/09/2010 at 14:38
My Conway Stewart Pen and Rollerball arrived and are numbered the same. Thanks for the great service yet again.
Matt MaloneFrom: UKDate: 23/09/2010 at 17:02
One of the best pen selections I found online combined with great personal support to get the right pen, nib and delivery, which I don't believe was offered by any other company. One of the pens I bought was a very special gift for a birthday and so timing was key (even though it was made to order) - Anna was kind enough to calm my nerves by keeping me up to date. The pen arrived when promised and is truly wonderful.
Steve HarrisonFrom: UKDate: 20/09/2010 at 11:37
A super product range, competitive prices and prompt delivery. Can't really ask for much more can you? I'm sure we shall be doing business again. Thanks.
Daniel FreedmanFrom: UKDate: 18/09/2010 at 12:25
Really impressive protective packaging for a bottle of ink and prompt despatch etc as one would hope. The price was also competitive when I looked around the interwebz
AnnFrom: EnglandDate: 09/09/2010 at 20:32
Excellent service, and a wonderful pen!
David GarcíaFrom: SpainDate: 08/09/2010 at 16:43
Great product, very well packaged and very quickly delivery. Once again a perfect service. Completely recomended.
Mel JacksonFrom: Albury, NSW, AustraliaDate: 06/09/2010 at 11:07
Looking forward to the delivery of a pen with a LH nib! Why has it taken me 60 years to find that such a pen exisited? Hoping that it enables people other than myself to read what I write. G'Day to all in Bury St Edmunds. I have a brother living close by in Great Barton who regularly drives one of your 'Dial a Ride' buses.
Colin TennantFrom: UKDate: 04/09/2010 at 15:18
Pleasant smooth transaction, good communications and packaged well. Will certainly use again.

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