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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
If you would like to add something yourself please visit this page.

We currently have 4169 entries.

Tim WeatherstoneFrom: UKDate: 07/11/2017 at 14:03
It is now several days since you returned my TWSBI 700 Vac mini after some repair and adjustment. It is behaving extremely well and I am very pleased with it. Thank you very much indeed.
Clive EdwardsFrom: EnglandDate: 04/11/2017 at 12:48
Well done for more great service. We have been so happy with the products, service and delivery- could not wish for anything more! Long may it continue.
TerenceFrom: UKDate: 04/11/2017 at 12:08
Excellent service! I paid the extra for Royal Mail Special Delivery and my purchase arrived the following day.
MarinaFrom: BelarusDate: 02/11/2017 at 14:28
Yesterday arrived my second order from the Writing Desk and I am very pleased with it. Thank you again for the great service!
Christopher WhiteFrom: United KingdomDate: 31/10/2017 at 12:20
Several pens purchased, all fantastic! Good prices and great service, many thanks!
GeorginaFrom: U.K. Date: 31/10/2017 at 10:45
Delighted with the service, despatched same day as ordered, received the next day in excellent packaging. Prices very good. Many thanks.
R NealFrom: UKDate: 27/10/2017 at 17:25
Order was received quickly but an item was missing so telephoned to advise and by the next day I had the item - that is excellent service.
Peter JFrom: UKDate: 26/10/2017 at 09:15
Fantastic service as always! Ordered Wednesday afternoon, delivered Thursday morning!
Donald PackhamFrom: North SomersetDate: 24/10/2017 at 11:51
Book arrived on time and well packed. Good service.
Simon MirfinFrom: UKDate: 17/10/2017 at 17:33
Placed my order Sunday, received my order Tuesday. The nib had been tested, tuned and packed (along with the rest of my order) to an excellent standard, far beyond my expectations. I would highly recommend The Writing Desk, they are the benchmark to which the likes of Amazon could only imagine. Thank you so much for a fantastic service.
AnastasiosFrom: GreeceDate: 16/10/2017 at 18:51
I ordered an Organics Studio Nitrogen Royal Blue. The ink arrived fast(Friday was ordered and the next Friday was in my hands) and PERFECTLY secured. Thanks a lot Ann and keep up the good work !
Andrew CooperFrom: United KingdomDate: 12/10/2017 at 13:09
Excellent service.Ink arrived the next day.
KenFrom: UKDate: 12/10/2017 at 12:32
I tried samples of De Atramentis Archive and Document Black for my music writing in 'fiddle books' and am really pleased with the results. There's no discernible difference between the two types of ink and I bought a bottle of Document Black. I'm using Rotring Artpens, the ink dries in less than ten seconds on the page and doesn't smudge at all with a wet finger even over freshly written lines. This is the ink to buy if you need something reliably waterproof. Some online reviewers claim the ink isn't water-resistant. That's because they bought the standard ink. Be sure to buy Document or Archive and you won't regret your purchase! Full marks to De Atramentis and to the speedy service from The Writing Desk!
Paul GoodchildFrom: UKDate: 05/10/2017 at 16:00
Fantastic service as always. I ordered a Kaweco Supra, and asked for it to be tuned to a wet writer. It was on my doorstep 2 days later, and is an absolute joy to write with. I can't recommend The Writing Desk enough.
Heinrich BrumfieldFrom: South AfricaDate: 04/10/2017 at 10:14
Excellent service and attention to detail by Anna and Martin. The ordering, customized nib request, online payment and delivery via DHL Express were all flawless. I will certainly be buying more pens from The Writing Desk in future and have no hesitation in recommending them as a pen specialist company.
Mr Nigel BlythenFrom: WalesDate: 03/10/2017 at 22:50
Always get orders out quickly
Leonil PepingcoFrom: AustraliaDate: 03/10/2017 at 15:12
I bought a Visconti Van Gogh "Starry Night" in January 2017, and when it arrived, I was very happy with the pen. My OCD however made me inquire about the clip which was slightly misaligned and wobbly. The Writing Desk responded immediately and offered me several options. I am also a difficult customer and they dealt with me well and while there was a bit of miscommunication and a lot of waiting (I had to send the Cap back, and then I had to wait for a shipment from Italy, then they sent me photos of which cap I wanted for the replacement) which took a total of 2 months, I got something perfect in the end. The owners and staff are a pleasure to work with and run a reliable and customer focused experience even though I was all the way in Australia. The wait for the marathon postage is worth it for the service lest anything goes wrong and at best, they test the nib for you.
Renat NFrom: RussiaDate: 02/10/2017 at 14:44
Got my ink and the pen perfectly safe, the shipping to the Russia took 20 days. Good service by you guys, I will probably order more soon
Mat BurtonFrom: United StatesDate: 29/09/2017 at 18:23
I've always had fantastic service from The Writing Desk. I seriously appreciate their help and will continue to be a customer!
Phil.From: BEDate: 27/09/2017 at 17:48
Always good protected packaging and fast delivery ! And the service / support is nice. Now I buy all my pens at The Writing Desk.
MarinaFrom: BelarusDate: 25/09/2017 at 19:01
Very happy with my first purchase. Both my Kaweco pen and Herbin cartridges arrived in perfect condition, very well packaged. Many thanks Anna and Martin, will be ordering from The Writing Desk again.
FreyaFrom: UKDate: 22/09/2017 at 18:23
Website easy to use, ordering quick to do, very speedy processing and despatch. Goods arrived well wrapped and intact the next day. Very satisfied customer (as I have been previously) :)
PedroFrom: PortugalDate: 20/09/2017 at 17:20
There is a personal touch with The Writing Desk, that makes everything better. I have made an order and was able to change something before it was shipped. I hope it arrives well. Even before the order arrives I am well impressed by the quality of the service provided.
AndrewFrom: UKDate: 19/09/2017 at 20:19
A genuine pleasure to do business with, incredibly prompt service, thank you so much. As for the pen, my Edison Collier is an absolute dream.
Lewis From: UKDate: 18/09/2017 at 19:22
Great company with fantastic company service. Any queries I have they are resolved with haste. My goto company for anything fountain pen.
MohammedFrom: United KingdomDate: 15/09/2017 at 17:43
Excellent service. Always deliver on time. Always with great care and due diligence, wanting the customer to enjoy the products they offer. Never hesitate to order from them.
Geraldine WillsFrom: UKDate: 14/09/2017 at 10:08
Beautiful pen, arrived within 3 days and well packaged. Great service, very pleased.
PamelaFrom: UKDate: 09/09/2017 at 13:16
As always, superb experience with The Writing Desk. Ordered Thursday afternoon, arrived Saturday morning. I'm trying the filling syringe for the first time and it makes filling from a bottle or sample tube a breeze. Thanks Anna and Martin for providing such a good online shopping experience.
KaylaFrom: EnglandDate: 05/09/2017 at 17:11
Well packaged and promptly delivered. The item was value for money and I will consider shopping here again.
Alan GilliganFrom: Date: 05/09/2017 at 11:04
Excellent customer service. Delivered within 24 hrs of placing order. Very pleased with goods. Thank You
John WilliamsFrom: United KingdomDate: 05/09/2017 at 10:24
Just received Diamine I ordered. The service was very quick and the ink well packaged for safe delivery. Good reliable service as ever.
MikeFrom: UKDate: 04/09/2017 at 14:20
Very prompt delivery, slight problem with order which was sorted out quickly and easily. Nice people to deal with, totally recommended.
CarolineFrom: UKDate: 01/09/2017 at 21:55
Super-fast delivery, even though they were only just back from holiday. Thank you!
Caroline RixFrom: United KingdomDate: 01/09/2017 at 11:19
Excellent service as always. I got a Start Bay Navigator, and received it far faster than expected. It was extremely well packaged too. This notebook cover is beautiful, and even better than expected. It certainly lives up to expectations, and I am very happy. Thank you!
Riccardo AntonangeliFrom: ItaliaDate: 31/08/2017 at 14:39
Fantastic service!
Michelle BuckleyFrom: U.KDate: 26/08/2017 at 07:00
I'm so pleased with all the items I ordered. They arrived very quickly. It was so nice to find such a wide variety of inks etc. everything and more for the fountain pen user. I will be back to try more of the different coloured inks. I didn't want to buy my cartridges in the mainstream shops as I've got a good quality pen and had been advised to buy good quality ink for it and feel I have found somewhere that I feel happy with.
PeterFrom: United KingdomDate: 25/08/2017 at 13:33
I was wondering where in the UK I could possibly buy an Edison pen, and The Writing Desk is it. I enjoyed looking for the pen of my choice in the extensive selection available, and I was impressed with the "Next day" speed of delivery, of a well-wrapped package. A extra touch is the certificate to say and show that the nib has been tested. First-rate all round, and a nice coincidence is that we're in the same County.
SarahFrom: United KingdomDate: 25/08/2017 at 11:34
Excellent website - fantastic service - many thanks.
JCFrom: UkDate: 24/08/2017 at 18:47
Fountain pens are my hobby and have been for years. I have used TWD many times and they offer fantastic service, first class knowledge and we are jolly lucky to have them based in the UK. If you order a nib, they test it. Sounds like a little thing but it is incredibly important. It gives you the confidence that whatever you order will work, first time ever time. I have also had the pleasure of speaking to them on the phone and they go out of their way to be helpful and understanding. I wish them well and urge whoever reads this to shop with confidence.
ChristopherFrom: UK/CyprusDate: 24/08/2017 at 02:55
Thank you so much for the great service! After desperately trying to find my favourite inks online while on holiday you were the only sellers to carry the colours I needed with some other items that were all competitively priced, then was pleasantly surprised to receive my order neatly packaged just four days after placing my order and that's shipped to Cyprus! Look forward to ordering from you again. From a very happy customer painting on holiday.
Bonnie Van DykeFrom: United KingdomDate: 19/08/2017 at 16:53
I'm so flipping pleased with The Writing Desk! My order came so fast I'm not even sure how that happened and my Twsbi Eco and ink samples are amazing - I'll be back, thanks so much!
Akira ManabeFrom: Hong KongDate: 19/08/2017 at 14:29
Yesterday I have received Yard-O-Led Viceroy Grand Victn F. I am very satisfied this fountain pen and your service. I'm really thankful to you. Regards.
E. ZavvosFrom: United KingdomDate: 15/08/2017 at 13:29
It is the third or fourth time I order from here in a short while. I have received nothing but wonderful, quick service from these people. Anna and Martin own a decent, honest business with a well-sized catalogue of quality brands and very competitive prices on most of their products. If you are looking for fountain pens and supplies, this is one of the best shops in the UK to shop from. It's been a pleasure dealing with you, keep up the good work.
Dave PawsonFrom: United KingdomDate: 09/08/2017 at 10:01
Ordered 4th, delivered 8th. Well packaged, no damage.
Ray CollierFrom: WalesDate: 08/08/2017 at 20:51
A great range of pens and inks and brilliant customer service to match. My Custom 74 arrived today - can't wait to ink it up. Pen envy has resulted in my wife ordering a green AC Sport.
sue McDonaldFrom: United KingdomDate: 08/08/2017 at 19:42
Thank you for a well packaged and perfect couple of writing pads. Good communication and delivery. I am very happy with the products
Simon CooneyFrom: United KingdomDate: 08/08/2017 at 17:45
First class service. Many thanks. The new nib fits perfectly
Ron BaxterFrom: UKDate: 08/08/2017 at 15:16
I love my new turquoise TWSBI and my Pelikan dark green ink. Thanks for the quick and efficient service.
IgorFrom: United KingdomDate: 04/08/2017 at 01:42
Another purchase from theWritingDesk, this time the Lamy 2000. I have an extra fine nib on it adjusted by Martin - very smooth writer - writes more like fine from Pilot (or maybe a tiny bit broader). Sometimes I have an impression of a little stub-like line variation. What a great pen!
Linsey TrussellFrom: United KingdomDate: 01/08/2017 at 18:26
Excellent service... Good prices, well packaged and fast delivery. Thank you.

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