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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
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We currently have 4174 entries.
 


FayreFrom: EnglandDate: 13/06/2016 at 22:17
I love The Writing Desk. First class service from a very knowledgeable, family business. Perfect! Ink is always very well packaged- I've never had any breakages in parcels from TWD. Pens are well packaged and checked. Just what you need from an online pen shop. I highly recommend TWD
Hans KonradFrom: NorwayDate: 12/06/2016 at 15:34
Dear Anna and Martin, thank you for swift service, and the two spare parts for the TWSBI -pen you sent me. The part which fit is in place and working fine. It is a pleasure to do business with you. Keep it up!
PatriciaFrom: Northern IrelandDate: 10/06/2016 at 13:35
I have just received my two pens and three small bottles of ink, ordered two days ago. Everything in perfect order, beautifully wrapped for the journey to Northern Ireland. It has been a pleasure to buy from the Writing Desk. And I love my new TWSBI Diamond every bit as much as I thought I might!
AlexFrom: SpainDate: 10/06/2016 at 12:00
A pleasure to deal with, as always. Shipping unbelievably fast. Very good packaging. I'm very satisfied. Thank you!
KarenFrom: EnglandDate: 06/06/2016 at 09:16
I have bought pens and inks from TWD for a good while now, but have just used their pen servicing for the first time. After a chat to Martin, I sent in my 8 year old Lamy 2000 to have the nib "narrowed" to the width of a Japanese fine. I received my pen on Saturday and I am delighted with it. It writes beautifully and is exactly how I wanted it. So, my favourite pen goes back into daily use.
AlexFrom: RussiaDate: 03/06/2016 at 14:41
I made order (some ink samples)23.05.16 and today (03.06.16) I've got it. Cheap post tax without track number and ten days only for delivering - excellent! Anna and Martin, thank you very much!
Marcel T.From: GermanyDate: 03/06/2016 at 14:15
Excellent customer service, highly recommended! Pens and inks arrived quickly and in perfect condition, very well packaged. Thank you very much!
NailahFrom: UKDate: 02/06/2016 at 20:30
I ordered a pilot capless decimo a few weeks ago, everything arrived very well packaged and within 2 days of my placing the order. The nib unit I was sent in the pen turned out not to be the one I'd ordered but I contacted the Writing desk who immediately responded, recognising it was a mistake and allowed me to exchange it quickly. All in all, a reliable business and a great service - I would highly recommend them!
Andrew-Bede AllsopFrom: UKDate: 02/06/2016 at 13:07
Just received my bottle of Graf von Faber-Castell Moss Green ink only two days after ordering it. The ink, which itself was in a cardboard box, was very well packaged with plenty of polystyrene pieces and bubble wrap. I am extremely happy with the service from you and consider it to be unbeatable. I will definitely deal with you again and recommend you highly to anyone considering from whom to purchase pen related items. Andrew-Bede Allsop
Marius GabrielFrom: United KingdomDate: 31/05/2016 at 18:04
I have bought a number of Pelikan nibs from The Writing Desk. What a superior company! Not only the best prices on the internet, but lightning service, old-fashioned courtesy, and iron-clad reliability. Many thanks to Anna and Martin at The Writing Desk.
TatianaFrom: RussiaDate: 31/05/2016 at 10:06
Fast service, order very well packed, fast dispatch. Thank you very much for my new beautiful pens and inks. Best regards!
AndrewFrom: GermanyDate: 29/05/2016 at 12:01
Good selection of brands, including some not available on other sites. Ordered two fountain pens, which were promptly sent in secure packaging.
Sue RFrom: UKDate: 24/05/2016 at 13:10
Really great quick delivery - and a beautiful pen at a great price. Many thanks!
John PastorFrom: UKDate: 24/05/2016 at 13:09
Great value, brilliant service. First class.
Kathy MonkFrom: UKDate: 24/05/2016 at 12:49
As ever another great product and service from this company. Goods arrived quickly and in perfect condition.
KonstantinFrom: RussiaDate: 23/05/2016 at 19:55
Very pleased with the prices. Wonderful attitude to the buyer. Fast processing of request. I Express my gratitude from myself personally and from the community www.elitepen.ru!
Ali HezarkhaniFrom: UKDate: 21/05/2016 at 13:16
The Writing Desk, as a company, is an example to all businesses: excellent customer service, exceptional after-care, unrivalled attentiveness, fantastic quality products (alongside their great knowledge about them), superb range to suit everybody, all of this being maintained by a family who care about their products and services. I only wish more businesses were run in the same way. Many thanks for your support and hard work over the years. Ali
Martyn MorganFrom: WalesDate: 21/05/2016 at 11:06
Ordered on Thursday with items being received on Saturday morning. Excellent service and recommended.
KATHLEEN MONKFrom: United KingdomDate: 19/05/2016 at 18:20
Excellent service and would definitely buy from again. Communication has been very good and they couldn't have been more helpful.
William NaesmythFrom: UKDate: 19/05/2016 at 17:36
The item arrived this morning and has got off to a good start, thank you. Not everybody responds so quickly. I wish they did!
Lynda GrayFrom: UKDate: 18/05/2016 at 12:00
I really appreciate your excellent service - thank you! Can you tell me when you will be getting in the De Atramentis yellow document ink? It is perfect for mixing a lovely sludgy olive green that I like very much - sometimes I dilute it with the document thinner. All works perfectly for drawing with fountain pens.
Jane CutlerFrom: UKDate: 17/05/2016 at 20:20
I love the personal service that you get with The Writing Desk. Whenever you order you know that there is a real person looking after the order and invariably you get a friendly message back with your order or confirmation. They offer a really helpful service so if you don't know exactly what you're after then then take the trouble to find out (via photos etc).
The Rev Dr John SiasFrom: USADate: 17/05/2016 at 18:01
I was delighted to find The Writing Desk's wide selection of wonderful Diamine inks and reasonable prices on Lamy Safari pens and nibs. The items I've ordered were well packaged and shipped quickly, at a very reasonable shipping cost, considering their trip "across the pond." Thanks, Anna and Martin, for providing this wonderful service. The Writing Desk has become my first and generally last stop in looking for fountain pens and accessories.
James WallisFrom: United KingdomDate: 17/05/2016 at 17:12
Order arrived safely: very fast delivery and robust packaging. Many thanks. Will definitely use the Writing Desk again.
AdrianFrom: UKDate: 17/05/2016 at 13:23
I bought 3 of the Rohrer and Klingner test samples which is a great idea enabling me to make the right choice and subsequently order a full sized bottle of my favourite. A useful service because the ink I went with was, at least on screen, the least favourite of the 3 but in the flesh a different story. It would be great if the test samples could extend to other brands too. Also worth noting a very fast, efficient service with excellent packaging.

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