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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
If you would like to add something yourself please visit this page.

We currently have 4169 entries.

H. T. VergosFrom: GreeceDate: 09/11/2015 at 09:53
I ordered a nib for my mini TWSBI which is hard to find anywhere else in Europe or in ebay. Payed a very honest price via Paypal. The item arrived today (took 20 days for a standard air mail parcel) in perfect wrapping. It is exactly what I hoped for. Totally satisfied with The Writing Desk. Will surely buy from them again.
Leonard BentleyFrom: UKDate: 07/11/2015 at 05:50
Very happy with the fast service and quality of the pen. Excellent.
Dennis W. RowntreeFrom: UKDate: 06/11/2015 at 15:12
Anna and Martin at 'The Writing Desk' deliver great service and care because they are a family business - they do their best to help the customer. I am extremely grateful that 'The Writing Desk' exists to deliver the needs of the fountain pen community.
Geoff WalshFrom: UKDate: 04/11/2015 at 15:09
Hi again both, many thanks for another rapid delivery. Best wishes to all, Geoff.
George JohnFrom: Sultanate of OmanDate: 02/11/2015 at 15:09
The Pelikan M800 pen that I ordered was not in stock when I ordered it. This was communicated to me promptly. All replies to my subsequent mails regarding the delivery were prompt. By and large this was a very pleasant transaction.
Canon Michael LewisFrom: BritainDate: 30/10/2015 at 10:53
Delighted with my TWSBI pen which came by return post. Excellent service and website. Will use again!
Victoria ParsonsFrom: UKDate: 28/10/2015 at 23:34
Thank you for a very prompt delivery. The lady on the phone who took my order was very helpful and polite. A great service .
RussellFrom: AustraliaDate: 27/10/2015 at 11:04
Excellent service and speedy delivery. Pleased that you have the full rang of Lamy Z55 gold nibs for sale as they don't appear to be readily available.
Stuart ForbesFrom: UKDate: 27/10/2015 at 10:57
Overall this was a very efficient service. Although the replacement nib assembly was not in stock when I ordered it, I was informed of that immediately. When it became available I was notified by email and the nib arrived by 'Signed For' the following day. No payment was taken until the time of despatch.
LynneFrom: EnglandDate: 23/10/2015 at 11:44
Fantastic service and super fast delivery. I can't wait to get home and put some ink in my pen. Many thanks.
NBFrom: UKDate: 21/10/2015 at 20:16
It's been a while since I placed an order with TWD, but I was delighted to see that the service is as quick and flawless as always.
GeoffFrom: UKDate: 21/10/2015 at 09:49
Hi Both, Many thanks for the quick turnround of my small order. The updates and delivery time was good. Well done and many thanks, Geoff. PS. Paul Baker gave me your "link" so thanks should go to him also.
RudiFrom: GermanyDate: 17/10/2015 at 14:29
As usual, prompt service and delivery to Germany. And the pen I ordered, a Bexley Admiral, writes like a dream. Very satisfying experience!
BridgetFrom: UkDate: 13/10/2015 at 14:48
Prompt service and lovely ink, I've been trying to source the Herbin violet ink for ages, so pleased to have finally tracked it down. I also purchased Daimine majical forest ink , fun to write with, very pleased that I got it. I would reccommend this to make writing more fun.
Akram HannaFrom: United KingdomDate: 09/10/2015 at 06:17
I have to admit that the service here was superb. I had a problem during payment using my Paypal, and upon contacting the team over the phone this was solved immediately. Also, the delivery was very fast (had the pen at my doorstep the next day). And apart from the that the pen (TWSBi ECO Medium Nib) is just a joy to hold and use. Thank you very much
Neil EmpsonFrom: EnglandDate: 04/10/2015 at 15:54
As usual, top quality service, the Writing Desk is something to write home about. Keep up the good work. Thoroughly recommend them.
Steven LFrom: CanadaDate: 02/10/2015 at 17:26
Kind and courteous people, I ordered Sunday, shipped Monday, arrived on Friday. Unbelievably quick service. Shopping here saved me about 30 CAD than shopping from Canada. I was afraid that the duties and taxes would put me way over but I guess I was lucky! Gladly buy again from TWD and recommend to all my friends
DavidFrom: UKDate: 01/10/2015 at 18:31
Excellent service from the writing desk who obtained a replacement part for one of my TWSBI pens that has brought it back to life. Many thanks.
John ArdillFrom: UKDate: 22/09/2015 at 18:17
Impressively courteous and efficient service, as always. The goods arrived at the earliest practicable moment. Many thanks.
Frank NevilleFrom: ScotlandDate: 20/09/2015 at 18:10
Great Service!
Richard MorganFrom: United KingdomDate: 14/09/2015 at 16:58
I purchased the limited edition Edison Collier italic fountain pen and a variety of Diamine coloured inks from The Writing Desk.Service was once again excellent - an efficient and prompt turn around of my order. The pen is a superb writing instrument - good looks, good ink flow and smooth nib. Diamine inks are extremely good value especially The Writing Desk's own brand. From my experience, I have no hesitation in recommending The Writing Desk to anyone with an interest in handwriting and associated equipment and materials.
Colin HFrom: UKDate: 12/09/2015 at 19:07
Excellent, highly professional service from The Writing Desk people with plenty of communication. Less than 24 hours elapsed from ordering until I received my pen. What's not to like? More than happy to recommend.
Scarlett ParkerFrom: UKDate: 12/09/2015 at 11:49
I ummed and aahed about which nib size to choose for ages, threw caution to the wind, and ended up ordering the wrong size. All it took was a brief phonecall, some no nonsense customer service, and me returning the original nib?and two days later I?ve got my new one. It?s the right size this time. Phew! The Writing Desk is a good outlet from which to buy your tools.
Eric JacksonFrom: UkDate: 10/09/2015 at 20:21
Easy transaction... Very helpful advice from Anna , thank you ! Goods received today so very prompt service delivery too!
Richard TileyFrom: United KingdomDate: 10/09/2015 at 17:47
Excellent service, as ever fromThe Writing Desk. I am absolutely delighted with my Kaweco fountain pen: beautifully engineered, perfectly balanced and with good ink flow - a writing delight!
MiekeFrom: UKDate: 09/09/2015 at 13:33
Just to say Thank You for your very speedy response to our tiny, but for us most important, order. All safely received and we will be ordering again for sure.
Cole GosneyFrom: EnglandDate: 08/09/2015 at 17:44
The Writing Desk has shown both impeccable customer service and high quality products. I would recommend them to anyone needing a pen, or even just ink.
AtsukoFrom: JapanDate: 08/09/2015 at 12:58
I'm very pleased by your great service. The nibs I bought from you made my pens perfect. I'm looking forward to purchasing at your shop again!
Neil EmpsonFrom: EnglandDate: 06/09/2015 at 10:43
Ink Cartridges received in good time. Always a pleasure to by from 'The Writing Desk'.
NakulanFrom: United KingdomDate: 05/09/2015 at 16:37
As always brilliant, prompt communication and fast delivery of great products. Best online pen & ink retailer in the UK! Thank you!
Mark NolanFrom: UkDate: 05/09/2015 at 13:55
I ordered my twsbi overnight Thurs. I phoned and spoke to a lovely lady who confirmed it would be in the post Friday. Saturday early afternoon and my pen has arrived as promised. I've excitedly inked the pen and done a little writing and it is beautiful. I'm so glad I found your site, you sell a whole range of quality pens and inks at fair prices. I find it reassuring dealing with a specialist retailer and will definitely use you again. Thank you!
AndrewFrom: UKDate: 05/09/2015 at 11:40
I am very pleased to have just received my order including a 'longed for' black Pelikan M1000 from The Writing Desk. This was my first time using this supplier. Together with the Edelstein Amethyst ink the pen has performed beautifully straight out of the box. The whole ordering and delivery process was very professional with a nice touch when I had ordered a slightly unusual nib. I had a personal email to explain why there might be a slight delay and when this particular nib would arrive, when the pen would be tested and again when it was sent to me. Thanks very much for the excellent service and I will very happily use The Writing Desk again.
Andrew TurtonFrom: UKDate: 03/09/2015 at 06:46
Great service, rapid delivery and excellent products. Thank you.
W A HamFrom: ukDate: 03/09/2015 at 06:38
Great service. I wish I had known about THE WRITING DESK before now.
Andrew HutchingsFrom: United KingdomDate: 02/09/2015 at 20:06
Easy to use webpage and very quick delivery, particularly bearing in mind I ordered the items over a bank holiday weekend! Thanks!
M KendallFrom: WalesDate: 01/09/2015 at 15:16
Very user friendly website, with detailed product information, and very comprehensive product choice. Ordered online, was kept fully informed of order progress via email and my items arrived next working day. As afirst time customer i will definitely use the wrightingdesk in the future and happily recommend them to others.
Mateusz P.From: UKDate: 31/08/2015 at 13:31
Many thanks The Writing Desk team for your superior service! Over last two years I purchased number of items from your web store. As always the pen and inks were shipped super-quick and delivered the next day (within UK). I am definitely your returning customer, for sure :)
RichardFrom: United KingdomDate: 29/08/2015 at 14:25
Once again many thanks for the great service & very pleased with the TWSBI Eco fountain pen. Lovely writer & great price.
Peter TeagueFrom: AngelseyDate: 28/08/2015 at 08:49
Perfect online service,Thank you.
PatFrom: IrelandDate: 21/08/2015 at 18:15
I placed my order at 12:38 this afternoon and received a dispatch notification mail at 17:36! On a Friday! In the last year I have purchased a Pelikan M405, a Sailor 1911, and two Pilot Capless fountain pens from The Writing Desk. Each of these pens was tested prior to dispatch and they wrote like a dream straight out of the box. Thanks TWD for such great service and speedy deliveries!
Thomas WoodFrom: United KingdomDate: 20/08/2015 at 11:41
I have bought several pens from The Writing Desk and I rate their service very highly. My first pen was a Lamy Safari that I bought in 2012 for myself and I've also bought some more Lamy pens since, one for my friend and one for my sister. My most recent purchase was a Kaweco Classic Sport with an extra fine nib. I bought it with this nib as I wanted a pen fine enough to write Chinese characters. In Taiwan and China it's easy to buy cheap gel pens with fine enough nibs to write Chinese characters clearly but I've found them hard to find since I returned in the UK. This extra fine nib has been the perfect solution as I can now write Chinese neatly without smudging. I realise this is a need that few other customers may have, but it was just what I was looking for. Thanks again for your excellent service. Free first class postage on pens is a lovely bonus too.
Michael SumnerFrom: United KingdomDate: 14/08/2015 at 10:45
The Writing Desk provides a professional, friendly service. My latest purchase: a YARD-O-LED Diplomat Hexagon Barley pencil is beautiful, arrived promptly, well packaged and sent FREE by Royal Mail Signed For delivery. Perfect service. Has become my go-to supplier for all things to do with writing.
Dominik DessFrom: DeutschlandDate: 13/08/2015 at 19:49
Shippment was fast, about five days from GB to Germany. Shippment was nicely and securly packaged. Just the wax cap from my J.Herbin 1670 ink well had a small crack, but that could have happened during manufacturing at J.Herbin. I will order from here again, once the next J.Herbin 1670 inks is released.
Elaine KellyFrom: IrelandDate: 10/08/2015 at 09:55
I placed my order on Thursday, 6th August, and it arrived on 10th August, which is an amazingly speedy delivery time given that I'm in Ireland! As usual with The Writing Desk, I'm impressed by the standard of service and the items I bought. Thank you!
Quentin WilliamsonFrom: EnglandDate: 10/08/2015 at 09:25
Excellent service as always even though the Writing Desk was on holiday when I ordered my ink. Unrivalled choice of inks for all types of pen.
Major D. BottingFrom: EnglandDate: 05/08/2015 at 21:18
My order was dealt with very promptly. It arrived the very next day after I was informed it had been processed. Many thanks.
Gillian KempFrom: United KingdomDate: 05/08/2015 at 10:38
Very pleased with speed of delivery and general communication. I love using purple ink in my fountain pen - something different! - and The Writing Desk is a good source of supply. Many thanks TWD!
John HancoxFrom: EnglandDate: 04/08/2015 at 19:35
Good range, excellent prices, prompt service and modest delivery charges. Highly commended/
Dragos MocanuFrom: RomaniaDate: 28/07/2015 at 10:27
Thanks again for an impeccable service! The inks I've ordered are absolutely great!
kenneth mcgeechanFrom: United KingdomDate: 21/07/2015 at 20:25
Just got my TWSBI ECO 1.1 this is a lovely pen and super fast delivery, thanks for the sweets I am meant to be on a diet but it was such a small packet I scoffed them down :) Keep up the good work :)

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