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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
If you would like to add something yourself please visit this page.

We currently have 4174 entries.

Paul BayesFrom: UKDate: 08/02/2017 at 17:17
Excellent service as always. What a great shop!
Gordon HendersonFrom: FinlandDate: 07/02/2017 at 20:42
Hello, I ordered a Lamy Safari Special Edition Pen for my son in London on Friday. It arrived today, everything seems OK. Many thanks for your very efficent service. Hope to order some things again. Will you be getting any new stock of Clairefontaine Roadbooks in different colours and lined pages?
Marc FanFrom: TaiwanDate: 06/02/2017 at 04:17
Excellent service, unbeatable price, careful package, I am very happy with The Writing Desk.
RudolfFrom: AustriaDate: 04/02/2017 at 17:11
Dear Anna and Martin, with pleasure i have received your prompt delivery *****. Best wishes Rudolf
Nadira kurthaFrom: UkDate: 04/02/2017 at 14:38
Received my order today just love the look of the inks can't wait to try them. Just wondering if the Flower Inks by Diamine can be used with a paint brush? Thank you Regards Nadira
ArtFrom: USADate: 02/02/2017 at 02:39
Received my Viceroy Grand Victorian and am very pleased! The pen writes beautifully--hope to order another in the future : )
Pen GuyFrom: CanadaDate: 29/01/2017 at 00:50
Excellent service, products and prices. Recently acquired a YOL Viceroy Grand Victorian (speedy delivery and flawless condition) which is now the jewel of my collection. I am a very happy customer. Highly recommended 👍,👍,
IngridFrom: UKDate: 28/01/2017 at 12:38
Excellent customer service!
Don McNultyFrom: CanadaDate: 26/01/2017 at 22:39
I have made 3 or 4 purchases and all have been entirely satisfactory. Everything as advertised, great service, nice price.
simonetFrom: ItaliaDate: 23/01/2017 at 13:37
Great customer service. I had a problem with a TWSBI pen and they immediately sent me the replacement for free, without any additional shipping cost. Great service, sincerely recommended.
AnastasiosFrom: GreeceDate: 20/01/2017 at 11:21
I have ordered a couple of ink samples and they arrived perfectly secure without a drop spilled out. The parcel arrived in 2.5 weeks due to the Christmas and holiday season. Bottom line: Thank you for an easy, pleasant transaction. A pleasure to do business with.
IvaFrom: CroatiaDate: 20/01/2017 at 10:28
My order shipped within a day and came cushioned in layers of bubble wrap. Everything was as shown on the page (it wasn't a custom order, just a standard fountain pen). I'll definitely shop here again.
JayFrom: CanadaDate: 18/01/2017 at 18:11
The fountain pen arrived in roughly two weeks in perfect condition as described. The online transaction was as smooth as butter! Even with the overseas shipping, the cost just simply could not be beat by anything locally. I don't know how on earth they do it but I'm super grateful! I'm not talking a small difference either. It must've been a whopping 50-60% difference! Are you guys hijacking fountain pen deliveries and unloading crates of their pens?! Goodness me! Definitely going to buy from The Writing Desk again, should I be looking for another fountain pen in the future! Thanks, The Writing Desk team!
T WeatherstoneFrom: UKDate: 13/01/2017 at 06:36
Thanks as always for prompt service on great products at excellent prices. In addition your customer service is always generous and informative. Regards, TAPW.
Paul BraggFrom: UKDate: 07/01/2017 at 17:24
Martin at "The Writing Desk" gave me some very sound advice when it came to purchasing a Pelikan M805 pen recently. Next day delivery meant exactly that. It was there next morning at 0845Hrs. My wife liked my pen so much, I went back to the "Writing Desk" and bought her the M800 Black and Green. That's shut her up for a while!
llewellynFrom: UKDate: 05/01/2017 at 15:24
very pleased with service and very speedy delivery - thanks
ZoltanFrom: HungaryDate: 05/01/2017 at 09:58
I had a computer/network related problem during the ordering process which was solved in no time by the Crew! Thanks again! I am really pleased with the service of The Writing Desk and the TWSBI ECO pen as well!
Stefan VisanFrom: RomaniaDate: 04/01/2017 at 19:52
I`ve just received my TWSBI 580 1.1, the shipping was fast as usual and the transaction smooth as always. Thank you very much for the you know what you didn`t charge me for. All the best!
Kuang-hao HouFrom: Taiwan, ROCDate: 26/12/2016 at 00:55
This morning the package carrying my Parker fountain pen arrived. As always it came with careful wrap and cover. Martin performed meticulous check and adjustment for the nib to ensure the immediate use of the pen. What made this experience of the purchase special was a the help provided by The Writing Desk when slight delay of delivery occurred caused by postal service. The Writing Desk dispatched the pen promptly once Martin serviced the pen, but I was anxious about the ten-day delay of the postal service. I e-mailed Anna, and her quick response and kind double-checking with Royal Mail and its counterpart in Taiwan really impressed me. Thank you very much indeed, Martin and Anna, for your wonderful help.
RobertFrom: UKDate: 22/12/2016 at 17:09
Always prompt and very helpful. Joy to deal with
Nimish PrasadFrom: IndiaDate: 21/12/2016 at 12:29
I ordered a pen and some paraphernalia as a gift to my wife for our anniversary. I had several requests which I made through e-mail which Anna and her team went out of their way and fulfilled them so well and graciously. The gift was delivered on time. This has by far been one of the best customer services I have received. -Nimish
Federica PantaniFrom: ItalyDate: 19/12/2016 at 09:53
it was a pleasure to make web-shopping in this store. Communication is fast,delivery is fast and accurate, the products are of excellent quality. Thank you so much.
NicFrom: AustraliaDate: 19/12/2016 at 08:24
The service is excellent. Response to emails prompt, courteous and to the point. Ink delivery to Australia takes longer than usual to clear customs, so buyers should consider that when purchasing. I have no hesitation recommending the writing desk. Nic
ThomasFrom: IrelandDate: 15/12/2016 at 19:26
My go-to place for pen and ink. Great products and the best service!
ChristopherFrom: IrelandDate: 13/12/2016 at 14:08
Fast delivery. All items well packed. I am very satisfied. Many thanks.
Poptelecan ConstantinFrom: RomaniaDate: 12/12/2016 at 13:07
I bought a TWSBI fountain pen (classic, fine nib, black) and I want to say that I am verry pleased ! - The pen - better than I expected. I wanted to see what's the fuss about these cheap pens, and I was kind'a reticent about some pens made in Taiwan...but trust me ... writes like a Mont Blanc 146 and looks really stylish and sturdy. No molding marks, no loose threads ... a quality pen. - The Seller (The Writing Desk) I am indeed REALLY pleased with the service they provided. They treat you "like family" and I was impressed by the care and the promptitude that they showed. - The delivery - Really nice packaging, safe, bubble wrap envelope. The delivery time was also quite fast (6 days to my country to my doorstep). Royal mail it's much faster than Deutche Post (trust me on this). - The price - prior to buying this, sure I scouted the prices everywhere (even ebay). They have one of the cheapest prices you can find in Europe. Also I could pay with paypal since I had some funds there. Also - beware that some sellers sell the "mark 1" version of this pen at a HIGHER price than the "mark 2" (that can be posted). I just noticed the prices on some inks that I want are better than Amazon's prices. So I think I am The Writing Desk's customer from now on. Everything was great ! Thank You !
Igor KrawczykFrom: United KingdomDate: 11/12/2016 at 08:55
I contacted Anna and Martin to help me choose a Pilot Capless pen (version and nib size). They were more than helpful (both, over the phone and the email) and offered to send few pens for me to try at home. I purchased the Pilot Capless Decimo - what a great pen, what an excellent service. Thank you very much - your new loyal customer :)
Peter HFrom: UKDate: 09/12/2016 at 15:11
Ordered a pen cartridge converter and some Diamine Matador ink yesterday. Despatched same day, arrived this morning! Very well packed and properly documented. The converter is for my wife, but the ink is to substitute some Diamine ('Old English') Maroon, which I've never really liked. Delighted to say that the colour is exactly what I wanted - a testament to your website - and flows beautifully from my old Waterman Prelude. Great service, thanks
Dan MahseredjianFrom: USADate: 08/12/2016 at 04:57
Prompt and Professional. E-mail confirmation(s) simple and to the point. Thank you.
Michael PriceFrom: UKDate: 05/12/2016 at 20:45
Great service. Thank you.
T WeatherstoneFrom: UKDate: 05/12/2016 at 18:57
Very helpful as always. Goods dispatched quickly and accurately. Also very helpful and quick to resolve queries.
PeterFrom: United KingdomDate: 03/12/2016 at 16:54
Once again, Anna and Martin have surpassed all my expectations by providing an excellent service that I thought had vanished along with tea dances and the tram. I have no hesitation in recommending TWD when you need pens,ink and paper and related items.
Andrew CornwellFrom: United KingdomDate: 03/12/2016 at 14:36
Mine was a small order but the price was good, even with a modest delivery charge, and delivery was quick by 1st class post. The site nd service have a good feel to them.
Martin AttonFrom: EnglandDate: 01/12/2016 at 18:03
Today I received a Kaweko sport in burgundy with a broad nib. I also purchased a piston filler and gold coloured clip for the pen. I have just written a page of script on Tomoe River paper having filled the pen with Diamine bilberry ink. The nib is very smooth and the ink flow is very consistent. The pen is absolutely minute, but when posted handles very well. I am very impressed with the pen so far and also at how well packaged it was. I have a fair collection of pens and recently also purchased a TWSBI Classic pen from you. Thanks for two excellent pens and very good service.
JanFrom: DenmarkDate: 01/12/2016 at 14:13
I have ordered several items - pens, ink, notebooks - this year and have been very satisfied with both price and service. Orders are always shipped promptly and shipping time is very short. Recently I purchased a Pelikan M600. The price is very competitive with other sites and it's a dream to write with. To my my surprise and delight I won a Pilot capless LE 2016 on this order. Thanks to Anna and Martin for this wonderful pen. It has quickly become one of my daily go-to pens.
Laura MeszarosFrom: United KingdomDate: 30/11/2016 at 17:23
Following a minor technical problem, I returned for repair a recent purchase with which I was otherwise delighted, a Pelikan M1000 Souveran fountain pen. The issue was resolved immediately and to my complete satisfaction. The Writing Desk are trustworthy, competent and knowledgeable - I do not hesitate to recommend them to anyone seeking prompt, careful and expert service.
AA HolmesFrom: Great BritainDate: 30/11/2016 at 11:27
I ordered a Kaweco AL Sport and it came with a free leather Atelier De La Foret pen pouch worth 24. Remarkable generosity, I think you'll agree.
Mark RowanFrom: UKDate: 30/11/2016 at 06:29
Got my inks by return of post. Very efficient - thanks.
IvaFrom: CroatiaDate: 29/11/2016 at 07:27
This was my first order from The Writing Desk. I placed the order on a Sunday afternoon, and it was in the post promptly on Monday! It arrived in a week (which is fast considering my location), and was securely packed in layers of bubble-wrap. Everything is exactly as ordered (and pictured). Thank you!
Jane LeeFrom: EnglandDate: 17/11/2016 at 13:38
I am very happy with the service I received from The Writing Desk.The fountain pen I purchased was competitively priced and with free,quick delivery,better than Amazon.Great company and would not hesitate to use again.Thank you.
SergeyFrom: RussiaDate: 17/11/2016 at 12:51
Thank you! Excellent service, quick delivery.
David MacDonaldFrom: UKDate: 16/11/2016 at 17:40
It's hard to beat excellence, but that's all that's left for the wonderful folks who run The Writing Desk. I ordered several bottles of ink recently and treated myself to a new TWSBI Diamond 580 at the same time. My order arrived quickly, securely packaged and, needless to say, everything was, well, just perfect. Buy with confidence. I doubt you'll find a better pen and ink supplier.
Patrick HouFrom: Taiwan ROCDate: 15/11/2016 at 10:00
Once again, I am very pleased with all the service that The Writing Desk has provided. Two Pelikan fountain pens arrived this afternoon. These two pens were carefully packed and quickly dispatched. Martin performed pre-shipping writing tests and examinations for the pens, which ensured the immediate use of them out of box without problems. I appreciate this service very much. Thank you very much, Anna and Martin.
Louise SimmonsFrom: United KingdomDate: 14/11/2016 at 13:17
Thank you for such a brilliant, fast service - I look forward to trying the inks! Thank you again.
AkexFrom: BelarusDate: 12/11/2016 at 20:00
Thank you for your good service!
Stephen DuckettFrom: United KingdomDate: 12/11/2016 at 18:12
Great service as always. Another TWSBI to my collection!
NataliaFrom: RussiaDate: 12/11/2016 at 14:27
Big thank you !! Fast shipping, good service !
Weber TingFrom: TaiwanDate: 12/11/2016 at 03:45
Lovely pens. Brilliant shopkeepers. Truly appreciated.
KenFrom: UKDate: 07/11/2016 at 10:16
The order arrived the day after I placed my order - I was expecting it in a couple of days. Excellent service. And I appreciated the little ink sample to commemorate FP Day as well! well done and many thanks!
Michael CarrierFrom: FranceDate: 03/11/2016 at 18:51
I have owned a very special Watermans fountain pen for over thirty years! For a number of years I have been unable to use the pen because the origional filler had perished! My wife came across the writing desk site,she said I should contact and find out whether my pen could be repaired? Anna informed me that I needed a CF Coverter ,which had been replaced by other means of filling the pens,the CF Converters were no longer in production! However , Anna did mention that she recalled some converters somewhere! Many weeks went by then last week Eureka Anna had found one purely by chance in the wrong place! What a fantastic result I am over the moon!

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