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Our Customer Reviews and Testimonials

The following is a set of genuine testimonials from just some of our many customers.
If you would like to add something yourself please visit this page.

We currently have 4174 entries.

Karin From: UK Date: 21/02/2018 at 19:19
Amazing service. I've had a pen part replaced, a return refund processed incredibly quickly and all orders shipped in a blink of an eye. It makes spending more money on pens way to easy! Thank you for all your help.
Flemming RubiniFrom: DenmarkDate: 19/02/2018 at 12:27
Everything went perfect. Thank you.
Barbara ThorneFrom: UKDate: 19/02/2018 at 10:13
Super service providing a replacement cap for my fountain pen. I have purchased three fountain pens from them, and I'd recommend them for service and knowledge. As I can only write with one at a time, I may not be in the market for another any time soon, but I would not buy anywhere else now.
MariaFrom: UKDate: 18/02/2018 at 17:28
I called regarding an item I was interested in and the lady on the end of the phone was quite helpful and gave me good descriptive information on the products available and how to use them. I ordered a couple of fountain pen syringes as it was not possible to get a converter for my pen, they arrived quite quickly and are perfect for using bottled ink with single use cartridges.
Laura MeszarosFrom: UKDate: 16/02/2018 at 23:43
I recently bought a Lamy 2000M (stainless steel version) with which I am delighted. Whilst visiting the Bury St Edmunds shop, at the same time I had a slight adjustment to a Visconti Homo Sapiens nib - I was also absolutely delighted with what Martin was able to do for me on that, in just a few minutes. I have dealt several times now with the Writing Desk. They are an excellent outlet for anyone interested in pens. Excellent products, fantastic prices, fabulous after sales care. Will deal face to face if, like me, you're not a fan of internet purchasing. I highly recommend them.
Diane ReedFrom: UKDate: 16/02/2018 at 14:18
Very prompt and courteous service at very keen prices. Thank you
Aria Khani From: UK Date: 16/02/2018 at 12:59
Excellent service with very prompt delivery. Well packaged. Will be ordering my pens from here in future.
JorgeFrom: SpainDate: 15/02/2018 at 23:11
Dear Sirs, Thanks again for your great service and immediate shipment. Kindest regards, Jorge
ChristinaFrom: GermanyDate: 10/02/2018 at 14:53
I am so pleased with my Organics Studio and Private Reserve inks. Thank you for providing this great service. You did a super job with the safe packaging and quick shipping. Will definitely order here again.
BobsFrom: United KingdomDate: 09/02/2018 at 11:18
Always a first-class service from Anna & Martin. Beautiful products, easily ordered, safely wrapped and speedily delivered... What more could one wish for?
Daniel KopylovFrom: RussiaDate: 06/02/2018 at 07:47
My pens and accessories arrived promptly. I highly recommend Anna and Martin as scrupulous and honest sellers.
Virginia PopeFrom: UKH7 LRgDate: 02/02/2018 at 17:11
Always a stress free and pleasurable shopping experience
PawelFrom: PolandDate: 02/02/2018 at 11:05
Simply outstanding service from The Writing Desk. This is how every other business should operate. Purchased M1000 and Iím absolutely stunned by it, thanks to testing the pen before dispatch you can be sure it will be problem free right from the start. Package was protected like a tank and arrived in pristine condition really fast. If you have any doubts Ė leave them behind, buy from Anna and Martin and youíll be a very happy customer. Certainly not my last purchase here!
VladislavFrom: RussiaDate: 28/01/2018 at 14:02
It was my third order in your shop, everything is fine! Only 10 days after my order, and package with pens and inks already was in my local post office in Saint-Petersburg. Thank you for safety package and a little gift!
RogerFrom: UKDate: 25/01/2018 at 12:14
Speedy service and well packed. Communication of order via emails was informative.
Laura CFrom: United KingdomDate: 23/01/2018 at 20:23
Wonderful service from The Writing Desk. I recently purchased the Pelikan M805 in Ocean Swirl, but was concerned about pattern variation. Martin very kindly emailed me pictures of the pens they had in stock so I could choose a model. He answered all my questions quickly and was very conscientious. He also kept me informed when the specific nib I had ordered was not in stock and would therefore result on a slight delay. I am now in possession of a beautiful Pelikan that I canít stop looking at. I was also appreciative of the writing sample he included to show that the nib had been tested and tuned prior to despatch. My next purchase will definitely be from here!!
Nathan WestonFrom: United KingdomDate: 19/01/2018 at 17:05
Absolutely amazing service! I ordered a Lamy 2000 - it arrived next day with a beautifully tuned nib. I then managed to drop it on the floor and damage the nib, and Martin and Anna offered to repair it for just the cost of return postage. Wonderfully kind, generous and skilled people - thank you!
jamesoliveFrom: Date: 19/01/2018 at 10:18
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Stephen HolmanFrom: UKDate: 18/01/2018 at 11:42
I Ordered a Edison Steel nib no.5 chrome M and Mylar lapping film. I recieved my order within 24 hours, the nib came tuned and tested.Excellent service. stephen
MarcWFrom: United StatesDate: 18/01/2018 at 01:32
I just received my first order from TWD, a Pelikan M800, and even with having to endure the long wait with a journey across the ocean, I am as pleased as possible. The pen writes perfectly out of the box, a box which included a test page for this very pen. I would eagerly buy from Anna and Martin again for the excellent and personal service. Big thanks!
ArchieFrom: United KingdomDate: 17/01/2018 at 06:55
Very fast delivery and great service. Can't fault the pen!
Brian CatterallFrom: United Kingdom Date: 15/01/2018 at 16:08
Over the years had nothing but great service from the writing desk. Bought a kaweco supra last week it came with its nib tuned and wrote perfect straight out of the box. Great service...,,
Thomas D.From: SwitzerlandDate: 15/01/2018 at 07:04
I ordered for the second time. Product, service and delivery time were excellent on both occasions.
BenFrom: United KingdomDate: 12/01/2018 at 16:48
Been using The Writing Desk for around a year now and have found their service and speed of delivery of products second to none. Great to support a smaller business than the huge multinationals. They dispatch quickly and their pen testing service is fantastic, ensuring no hassle with returns as they don't send out pens or nibs which aren't quite right.
JulianFrom: UKDate: 10/01/2018 at 15:03
Very pleased with my Lamy pen - many thanks Anna and Martin.
FayreFrom: EnglandDate: 09/01/2018 at 11:30
Usual excellent service from the Writing Desk. Ordered late on Sunday, parcel arrived very well packaged in the Tuesday post. Lovely Sailor and Pelikan inks and the best little A7 notebooks you can buy (Clairefontaine) Thank you Anna and Martin
Jan M.From: Czech RepublicDate: 06/01/2018 at 10:34
A special thanks to TheWritingDesk for testing and tuning nibs prior to despatch. In October I received my Visconti Homo Sapiens Oversize Bronze M perfectly packed to withstand the often rough handling of delivery companies. After having used the pen extensively for a few months I am happy to report the pens writes and works superbly. The Dreamtouch nib is perfect. Looking forward to further purchases at
Fiona BrownFrom: UKDate: 05/01/2018 at 08:49
Wonderful, friendly and personal service from placing order to delivery and aftercare. Response to emails is quick and very helpful. Information on website is clear and detailed. I wish other companies were as good as The Writing Desk! Thank you so much for all your help and assistance with my purchase. Iím sure I will be placing an order with you in the future.
PeteFrom: EnglandDate: 03/01/2018 at 19:20
I have placed a number of orders recently, and the goods and service is never less than superb. I heartlily recommend The Writing Desk for their speed, variety and very competitive pricing.
Mikail ArslanFrom: TurkeyDate: 02/01/2018 at 15:05
Low prices ,fast shipping and incredible packaging what a great store l'm so pleased.I will definitly buy again.
PatFrom: IrelandDate: 30/12/2017 at 15:19
I have ordered many pens from The Writing Desk over the last few years. Iíve received them within a few days of placing my orders. Every pen wrote perfectly out of the box. TWD test each pen (from Pelikan M200 level upwards) before dispatch. This is a fantastic service! I ordered a Pilot Custom Heritage 92 F (a pen notorious for dry writing and skipping) and asked that the nib be tuned to be a wet writer. The pen arrived and itís a joy to write with. Thank you Anna and Martin!
GeorgiaFrom: UKDate: 30/12/2017 at 15:04
Fantastic service! Items were delivered well within the specified time, with an email sent to us after they were dispatched. All items were as exactly as ordered and packed very well with lots of padding. I will definitely be using this company again!! Many thanks.
Peter SuttonFrom: UKDate: 24/12/2017 at 09:58
Thank you for quick, efficient and polite service. I am really delighted with my new pen. Thank you.
Sam RedfernFrom: UkDate: 23/12/2017 at 15:23
Thank you so much for the prompt processing and despatch of my order. I had resigned myself to the fact that it would be impossible to get my item on time and as a result, Christmas would be tarnished. Youíve saved the day!
Mike M.From: ItalyDate: 14/12/2017 at 09:43
Friendly helpful service coupled to a good price, what more could you ask?
Gerard LallyFrom: IrelandDate: 13/12/2017 at 16:23
Delighted with service and items received. many thanks.
Anna PowerFrom: England Date: 13/12/2017 at 13:05
Fantastic service - prompt, efficient and really well packaged!
Jo„o PinheiroFrom: PortugalDate: 07/12/2017 at 17:42
The service is really great as well as their will to satisfy their costumers.
TomFrom: PolandDate: 06/12/2017 at 08:33
Professional approach to the customer, good prices, fast shipping, fountains pens always great packed. I heartily greet and recommend to everyone The Writing Desk, thank you very much! Regards
Yossi AntokolitzFrom: IsraelDate: 05/12/2017 at 13:01
I have had occasion To use the writing desk's good services a few times. Always a pleasure.This time they made a minor mistake sending kaweco sport converters instead of regular internationals but the mistake might have been my own. This makes not even a dent in my great satisfaction in buying from TWD which has become a favorite pen stuff source for me ,a spatially as I finally managed to find the Pen Repair (Marshal & Oldfield)at an affordable price and more importantly - affordable shipping ,which is usually the bottle neck for me. Buying from TWD is not only affordable and Useful but also a pleasure.
Harriet CawoodFrom: OxfordshireDate: 04/12/2017 at 21:11
Excellent in every respect. I wouldn't go anywhere else for all of my pen and ink supplies. Brilliant - thank you again!
TimFrom: UKDate: 03/12/2017 at 12:11
It was with some trepidation that I decided to use an online service to have one of my most valued possessions (my Mont Blanc pen) serviced. However, having read other reviews and having now experienced their service I can thoroughly recommend using The Writing Desk and I have been so pleased with the communication throughout and systems they use. Anna and Martin provide a first class service at a fraction of the price compared to others and I would whole heartedly encourage others to use their services in the future.
SimonFrom: UKDate: 02/12/2017 at 14:37
Consistently excellent! Order received the next day, beautifully packaged and in perfect condition (with a little gift), Anna and Martin work hard to ensure all customers have the same wonderful experience, nothing short of excellence.A highly recommended, professional and friendly business and very well respected in the fountain pen community. Thank you both very much Simon
RickFrom: USADate: 01/12/2017 at 20:11
From the UK to the US. Faster and better pricing than Amazon. First class service too. Glad I found you!
K. K.From: FinlandDate: 22/11/2017 at 21:36
Excellent customer service, quick delivery, and products as described!
AlanFrom: CanadaDate: 22/11/2017 at 18:49
The customer service is outstanding - great communications, fast and efficient shipping to Canada. Diamine inks are one of my favourites. However the selection of colours available in Canada is quite limited. I will be trying the 30mL sizes in the future. I could not be more pleased with the service and the products. A very happy customer! Highly recommended.
Patricia DavisonFrom: UKDate: 22/11/2017 at 15:21
The Writing Desk is my preferred Company to purchase stationary supplies from. Products are as described, well packed and with fast delivery...above all, a great selection of items I like to buy - especially pens. I have used this Company for several years and have never been displeased with any purchase. Highly recommended.
Dr. Martin HeppFrom: GermanyDate: 21/11/2017 at 18:27
It was no problem to order from Germany. Everything was fast and flawless.
K LFrom: United KingdomDate: 16/11/2017 at 17:08
The customer service is absolutely outstanding - they go the extra mile and then some. I could not be more pleased with the service and the products. A very happy customer!
Stťphane From: United KingdomDate: 16/11/2017 at 15:03
Order placed on a Sunday and received the following Tuesday. The nib of the Edison Collier I purchased had been tested before dispatch and wrote perfectly straight out of the box. The Writing Desk seem to care about their costumers. I will gladly order from them again in the future.

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