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I've placed two orders in the last month and have been impressed on both occasions by the efficiency of the order process and the clear communications.I like the option to choose recycled packaging. Every little helps.On top of it all, the range of products in stock is pretty good, and competitively priced.Have only experienced the free delivery service, no complaints. Items arrived 3-4 days after ordering, and I ordered in the evening, so factor that in.Posted by Marc, England (4/5) 12-11-2023 Verified Purchase
Pen repaired. Like new. Prompt responsive service.Posted by John Burman, United Kingdom (5/5) 12-11-2023 Verified Purchase
Very helpful when I messed up my order.Posted by Sky (5/5) 11-11-2023
Excellent website, competitive pricing and excellent products. Will use again for sure ☑️Posted by Richard burrows, Uk (5/5) 10-11-2023 Verified Purchase
SUPERB SERVICEPosted by john hay, Scotland (5/5) 10-11-2023
Great service. Love my new De Atramentis inks!Posted by Sally Thomas (5/5) 03-11-2023 Verified Purchase
Excellent advice and service combined with prompt delivery.Posted by Mike Fenning, UK (5/5) 01-11-2023
Ordered an Edison nib on Tuesday and it arrived today. Fantastic service! I have fitted it into an Italix Parsons Essential pen and it screwed in like s dream. It's very smooth. Mr Pen the Italix man has now retired so finding a replacement nib for an Italix Parsons Essential is extremely difficult. I discovered that the Edison would fit from a comment from someone online. Thanks again for your excellent service from me and my reborn Italix.Posted by Anthony DUNN, United Kingdom (5/5) 01-11-2023
I've purchased fountain pens and inks from 'The Writing Desk' on several occassions over the years. Their products are competitively priced and are packaged with a lot of care and delivered quickly. I have on an occassion or two had problems with the products and on contacing the very friendly team the issues were very swiftly resolved. I would wholeheartednely recommend this brilliant online store to anyone looking for excellent quality products.Posted by Sri, UK (5/5) 31-10-2023
Unfortunately, Royal Mail managed to misdeliver the first order I placed using standard delivery, which meant it never turned up despite being confirmed as delivered to somewhere in my street. Anna very kindly refunded me for that with no quibbles, and I used a tracked service for my replacement delivery. Everything was safely packaged, and I'm very happy to recommend this site wholeheartedly. Not so much Royal Mail standard delivery, though!Posted by Peter Doughty, UK (5/5) 28-10-2023 Verified Purchase