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It was very reassuring to choose The Writing Desk to make my purchase for a birthday. They had the patience to advise me about my doubts, and, in the end, the birthday girl loved her gift. Importantly, the same day I made the purchase, it was delivered to Royal Mail. Many thanks to Anna and Martin at The Writing Desk.Posted by Alvaro Martins, Portugal (5/5) 13-09-2021 Verified Purchase
As always excellent service from The Writing desk. The pen and ink I ordered as a birthday present arrived promptly and beautifully gift wrapped and I have complete confidence that the pen will be in optimum condition.Posted by Vanessa Fergusson, United Kingdom (5/5) 10-09-2021
On time and very well packaged - quality service which was in keeping with the quality product that was bought.Posted by Brian O Sullivan, UK (5/5) 06-09-2021 Verified Purchase
How easy are they to work with. Looked for ages for waterproof ink I could trust. The Writing Desk had it. Looking forward to doing more business with them. I also treated myself to a new fountain pen.Posted by Roger Bodill, UK (5/5) 03-09-2021 Verified Purchase
Excellent service. I went to them for a specific pen, which was offered at a very competitive price, ordered it lunchtime yesterday, and it was here with the post this morning. Many thanks for such prompt service every time!Posted by Michael Jecks, UK (5/5) 02-09-2021 Verified Purchase
I’ve been a customer for well over 10 years and I love The Writing Desk. They have bent over backwards to provide me with their display model after stock has run out, have changed the nibs to ones I prefer etc. Their nib testing and tuning for Conklin Omniflex pens is really great. Only ever had a problem with two orders - one was a dented lid I could not open and not a fault of the company but probably the manufacturer: they issued another immediately without question. They also once sent the wrong ink because of near-identical boxes and a minor difference in product name. Again, fixed instantly, they could not have been more helpful. The true value of a company I feel always shows when something goes wrong and how well they rectify it and in that sense, The Writing Desk are amazing.Posted by Dr Rich Boden, United Kingdom (5/5) 01-09-2021 Verified Purchase
Spoke to Martin on a Tuesday afternoon to ask some technical question on a specific pen. He was most helpful and knowledgeable about this particular pen and I duly placed my order with him. (Price was extremely competitive for Lamy product line.) Package arrived Wednesday afternoon, less than 24 hours later! This is good Customer Service - bravo!Posted by Iain McArthur, United Kingdom (5/5) 01-09-2021
Expeditious and beautifully packed. I am delighted with the Pilot Falcon SF Thank youPosted by Shian Miller, Scotland (5/5) 27-08-2021 Verified Purchase
Very trustworthy, shows items in stock, got an invoice, prompt delivery, great choice and service , packaged well - perfect!Posted by Sav, United Kingdom (5/5) 27-08-2021
Another perfect delivery from the Writing DeskPosted by Ray Neal, UK (5/5) 26-08-2021 Verified Purchase